Terms of Services


For all deliveries of Lupuca Pharma GmbH to consumers (according to consumer protection law) these General Terms and Conditions (GTC) apply.A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to their commercial nor to their independent professional activity. 


The purchase contract is concluded with:

Lupuca Pharma GmbH
Gewerbering 43484 Grafenwörth
VAT ID: ATU63716839

Managing Director: Mag. Pharm. Kurt Vymaza

lYou can reach our customer service for questions, complaints and complaints weekdays from 8: 00h to 16: 00h on the phone number + 43-02738-21078 and by e-mail office@lupuca.at. 


3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order dar. Errors excepted.

3.2 By clicking on the button “Buy” in the last step of the order process you place a binding order of the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by an order confirmation by e-mail immediately after receiving your order. 


The contract text is stored on our internal systems. The general terms and conditions can be viewed at any time on this page. The order data and the terms and conditions will be sent to you via email. After completion of the order, the text of the contract is no longer accessible via the Internet for security reasons.


Consumers have a fourteen-day withdrawal.

6. Cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.To exercise your right of withdrawal, you must contact us

Lupuca Pharma GmbH
43484 Grafenwörth
E-Mail: office@lupuca.at
Fax: + 43-02738-21078-20

by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the model withdrawal form, which is not required.

Consequences of the cancellation 

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.We may refuse repayment until we have received the goods back, or until you have provided proof that you have returned the goods, whichever is the earlier. Model withdrawal form



7.1 The prices quoted on the product pages include VAT and other price components, except shipping costs.

7.2 The shipping costs depend on the quantity of the goods ordered and the shipping method and will be clearly communicated to you before submission of your binding order. You can find an overview on the shipping page. 


8.1 Delivery is only within Austria and Germany.7.2 Information on delivery times can be found on the respective product page. 


9.1 Payment is made either by invoice (prepayment transfer), PayPal or credit card.

9.2 When selecting the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

9.3 You are only entitled to set-off if your counterclaims are legally established by a court or undisputed or have been acknowledged in writing by us.

9.4 You can only exercise a right of retention if the claims result from the same contractual relationship. 9. OWNERSHIPUntil full payment, the goods remain our property.